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FAQ

You can easily book and pay any of our open tours online through our agenda of available tours on our webpage. Just choose your date, type of tour, number of participants and the final price together with the “book button” will appear. In order to book and pay, please fill out all the required data and you will be able to pay online through PayPal with either your PayPal account or a credit card.

No, in order to be able to guarantee an available guide for our tours, we have limited the deadline of online bookings to 48hrs before the tour and the system does not accept bookings closer to the date/hour than that. HOWEVER, if you wish to book a last minute spot on a tour we strongly recommend you to contact us via whatsapp or by giving us a call as we many times have got free spots available on already confirmed open tours.

By sending us an e-mail to: tours@palmabicycletours.com or by whatsapping or calling us at: +34 663 931 200.

Yes, adult groups of 5 or more participants include a discount that will be automatically applied when you choose the number of participants when booking. Children under 12 years old also have got an automatically applied discount. If your party is larger than 7 persons, please contact us by e-mail: tours@palmabicycletours.com or by whatsapping or calling us at: +34 663 931 200.

For our open tours, the age limit is 9 years old. There are however NO age limits for our private tours and here the guide will adapt the itinerary and length of the tour to each group. Children from 9 months and up to 22kg can be transported on their parents bikes in our baby bike seats. To see our available bikes for children, please visit our rental department.

Yes, we have got a valid civil responsibility insurance as well as an accident insurance that covers all our guided tours and activities. Please note that you are NOT covered by our insurance if you only rent a bike, e-bike, e-scooter or a car from us.

Palma Bicycle Tours cancellation policy for our OPEN TOURS:

If the service is canceled due to external causes (atmospheric conditions, catastrophes, emergency situations, canceled cruise calls …) that prevent its correct development, no amount will be charged from the client and, if it is the case, the entire amount of the advanced payment from the client to our company, will be returned. In the event of a date change, we will always try to reach an agreement to settle a new date and not modify costs. In the event of not being able to find a new date close to the first date, the client can ask for a voucher that will be valid from the date of the purchase (of the first tour), during 2 years.

In the event of a reduction in the number of participants, if notice is received less than 24 hrs in advance, it will not be discounted from the first agreed price. If notified enough in advance, the unsubscribed participant will not be charged. If the client does not show up and has not previously communicated its wish to change the date of the tour enough in advance (a “no-show”), the total amount agreed for the group will be charged and, if applicable, what has already been anticipated by the client will be discounted as a deposit from the total amount.

Booking conditions, payment and cancellation for our PRIVATE TOURS and AGENCY TOURS:

Payment of at least 50% of the total reservation amount to confirm the activity. The remaining 50% should be paid 1 week after the date of the activity, at the latest. If the client cancels with more than 4 weeks anticipation we will refund the deposit payment. If less than 4 weeks before the activity and the client cancels by its own causes, or in other words, if the service could develop normally in the reserved dates, we will not refund the 50% paid to confirm the booking, but we will refund the remaining amount that has been paid in advance (if that is the case). If the service is canceled due to external causes (weather, disasters, emergencies, cancelled cruise ships …) that prevent its proper development, 100% of the payment is returned. If the client requests to change the date, we will always try to reach an agreement and not change costs. If the number of participants is reduced and if notice is received by us less than 3 days in advance, the change will not be deducted and the client will pay the agreed initial price. If notified between 3 and 7 days in advance, 5€ are discounted per person for normal bicycles and 10€ per person for electric bicycles, mountain bikes or road bikes. If notified more than a week in advance, we will adapt the price of the activity to the new amount of participants, up to a maximum reduction of 50% of the agreed initial total Price for the group activity.

It depends on the type of tour and the starting/ending point, but almost all our tours have a màximum duration of 3,5hrs including breaks.

In order to be able to offer our tours to a maximum range of different types of participants, on purpose, we have adapted our tours to be levelled EASY. This means that with a normal health status and physical condition, and being used to moderate daily amounts of any kind of sport, and previously having been riding a normal bike, there should be no problem for you to participate in any of our bike tours or activities. If you however suffer from any kind of sickness, health problem or have previously gone through any major operation (legs, knees, back, hips..), please let us know in advance so that we can specifically advise you if we find it suitable for you to participate in our tours or not. We reserve the full right to deny any participant from participating in any of our tours if we find that there might be a danger for the participant in itself or for any other of participants in the group or for the guide itself if the person in question is participating in our tour.

We have the luck to have, generally, great weather on Mallorca. Due to its mild occidental mediterranean and mostly sunny subtropical climate (an average of 300 sunny days per year) with warm and dry summers and short and mild winters, the odds couldn’t be better for outdoor activities.

We strongly recommend the months between mid September until mid June for our tours, but we offer them throughout the whole year. Keep in mind that the summer months of mid June – mid September are normally hot (average of 20-39ºC – but can reach 41º during heat waves) and its important to stay hydrated and protected from the sun (sunscreen, hat, sunglasses) during outdoor activities that takes place during this time period.

ALL

TOURS

DISCOVER PALMA

DISCOVER

PALMA

Enjoy our guided bike tour in Palma and discover the city’s fascinating past and present in an eco-friendly way. Our guides will help you to discover the city’s historical past and lively present through our unique tour in Palma.  

Adult groups over 4 participants 27€/pax

Children under 12 year old 15€

3,5hours
30 €
TOUR WITH TAPAS

TOUR WITH

TAPAS

Enjoy our Palma bicycle tour and take a break for tasting typical Spanish tapas! Our guides will help you to discover the city’s historical past and lively present through our unique tour with tapas.

Adult groups over 4 participants 34€/pax

Children under 12 year old 22€

3,5hours
37 €
PALMA BY NIGHT

PALMA BY

NIGHT

Take the opportunity to explore Palma and its magic lights during the later (and more fresh) hours of the day. Our guides will help you to discover the city’s historical past and lively present through our unique night guided cycling tour in Palma.

Adult groups over 4 participants 33€/pax

 

No children

3,5hours
37 €
PALMA BY NIGHT WITH TAPAS

PALMA BY

NIGHT WITH TAPAS

Take the opportunity to explore Palma and its magic lights during the later (and more fresh) hours of the day and enjoy take a break for tasting typical Spanish tapas.

Adult groups over 4 participants 40€/pax

NO children

3,5hours
44 €
BICYCLE WITH KAYAK / SUP TOUR

BICYCLE WITH

KAYAK OR SUP

Enjoy our guided bike and Stand Up Paddle (SUP) or Kayak tour in Palma, an active and amusing way to discover the city and its outdoors!

Adult groups over 4 participants 40€/pax

 

NO children

3,5hours
39 €

ACCESORIES EXTRAS | FREE *

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* According to availability

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